Stratford Auto Repair

Desi Auto Care- Has been the best thing that happened to me! and for the love of my cars! BMW X5 4.8i and the Chrysler Concorde! Sam own's this enterprise and he deserves due respect for 1. Understanding the customer perspective. 2. Provide complete and thorough information from the Chief Mechanic to the customer (Transparent) 3. Go beyond and above with the customer expectation. Now all that said: A Big thumbs up for the Man behind the brilliance (Shawn McShea, Chief Mechanic/ Architect, I must say) he has complete end to end understanding of whats in a car! (especially the BMW & the European cars) . He really knows how to connect the dots to get to the root problem. Shawn clearly explains and knows what to fix by priority, Also lets you know if its worth your buck for the fix (investment) you are spending on the repair. Clearly I have a Lot of confidence in the work done on my car for a ton of Money I saved from going to the dealer. I surely know, Shawn has spent at least double the time I have been billed for the 1 thing that I had to go back to fix, which was not part of the initial problem. I think Sam, Shawn, Drew & Rachel do a great job! BMW, now drives like one!

They did a great job!

We just got new tires there. They did fine! I would recommend them, but we only have the one experience and no mechanical work done.

I really appreciated how nice they were. I would give them 10 out of 10!

I will actually be coming back in over the weekend. Always great service here.

I stumbled upon Desi auto care just by looking up BMW repair shop. My BMW 750Li had an issue with a coolant vent design problem. The dealer wrote me an estimate for $9700 - I ALMOST PASSED OUT... I called Desi's and spoke to master technician personally, he explained that he knows of that problem and guaranteed that he could fix at a fraction of the cost... He not only fixed the original problem but repaired several other potential problems at a friction of the BMW dealer estimate. The potential problems were VALID and not a scam... Master tech took me into the shop and he showed me every particular part that he recommended to be fixed but never put pressure on me to have it fixed by them - we were in work area of the shop for 45 minutes just talking... I approved repair As per his promise, the car was done in less than three days... CAR IS RUNNING LIKE A BRAND NEW... Thank you Desi...

Everything went great! I have never had an issue at this shop.

They did a fine job. Their prices are fair and I would return there.

I have been in the need to replace the entire clutch kit and a flywheel for my BMW - E39 - M5. I mistakenly took it to another place back in August to get it checked out where they charged me a ridiculous amount for an inspection that told me, my car was "fine". when I knew it needed a new rod bearing. Long story short, my rod bearing went out and called up Desi Auto Care for a quote. They got back to me promptly and quoted me a extremely fair price for the job. I love the warranty they offers - 2 years/24,000 miles on all repairs - including parts and labor. Makes me feel like a Boss!!

All good things here! They are like family and always take good care of me.