Generally, when you visit a shop that's considered a "specialist", there's a ton of ego, bullshit, and a high price tag for services. it's very rare that you'll find a fair shop that is also specialized in its expertise. Desi has repaired two of my BMWs by now, and I have just good things to say. Shawn is manager you deal with directly for services, which in and of itself is incredibly valuable. He is dedicated to getting your car sorted, and its very reasonable with labor,-parts. He's also an immense knowledge base for explaining problems, and giving general advice.