Stratford Auto Repair

Quite Simply, the answer. - I am a very fussy guy with a probably too close and personal relationship with my '94 BMW 7 series. These are magnificent cars but can be bedeviled with lots of little problems which my other mechanic had thus far been unable to really analyze and address. Where they kept just tossing my money at the problem. Shawn and Michael at Desi Auto Care really took the time to listen me, drive the car with me, and diagnose it right the first time. Very patient with explaining what they are doing and why. My suggestion: get an appointment before you come.

Feels like a home with this people, i can leave my car, give him my credit card, go on business trip and feel reassured that Sam and his team will take care of everything and not take advantage by replacing just to replace. Have been to most of the so called BMW repair locations throughout the area and this place takes the PRIZE!! Pros_ Excellent service, willing to talk, only necessary repairs, fair prices, they treat women with respect! Cons_ No dealer amenities i.e. loaner cars, busy but at least they are honest on when they can actually get to your car. Final words_ The whole place is a hidden deal, best BMW repair specialists in the area

I'm a old mechanic so I guess you could say I'm tough customer for these guys. I have to give them great credit since they put up with me and all my questions and persistence. Desi auto care is perfect BMW repair shop , they treat me fair and professional- for that I'm customer for life. Wide variety of Free refreshment offered for customers.

Such impressive BMW technicians A+ across the board. Service with smile. Great 2 years warranty. Free refreshments. Now a Lifetime customer.

Desi Auto Care- Has been the best thing that happened to me! and for the love of my cars! BMW X5 4.8i and the Chrysler Concorde! Sam own's this enterprise and he deserves due respect for 1. Understanding the customer perspective. 2. Provide complete and thorough information from the Chief Mechanic to the customer (Transparent) 3. Go beyond and above with the customer expectation. Now all that said: A Big thumbs up for the Man behind the brilliance (Shawn McShea, Chief Mechanic/ Architect, I must say) he has complete end to end understanding of whats in a car! (especially the BMW & the European cars) . He really knows how to connect the dots to get to the root problem. Shawn clearly explains and knows what to fix by priority, Also lets you know if its worth your buck for the fix (investment) you are spending on the repair. Clearly I have a Lot of confidence in the work done on my car for a ton of Money I saved from going to the dealer. I surely know, Shawn has spent at least double the time I have been billed for the 1 thing that I had to go back to fix, which was not part of the initial problem. I think Sam, Shawn, Drew & Rachel do a great job! BMW, now drives like one!

Honest, well-priced service! Once I came here for failed thermostat resulting in engine overheating/illumination of the check engine light. Did replacement the thermostat along with a complete inspection of the cooling system to correct this concern. I'm so glad I found them because working with BMW dealer is a nightmare! This time Desi's BMW technician even gave me instructions over the phone on how to change the battery in my keyless entry remote when dealer wanted my VIN number just to let me know if it was possible to change the battery.

They did the work (strut, ball joint replacement, intake manifold on my BMW) well-amazingly-under budget! This was my 1st experience of Desi Auto care & I cant recommend them highly enough. Sean & Drew have a real passion for the BMW's they takes time to explain needed repairs & truly go extra mile. I hope I don't need future repairs, but this will be my repair shop forever.

Trustworthy and honest is the hallmark of Desi Auto Care!

Great Job