Stratford Auto Repair

I want to comment Rachael on her outstanding customer service. Technician Sean deserves the same praise for his excellent work. My 2011 Volkswagen Jetta had a leak that was caused by a windshield installer, Sean caught this, and he also did a great job installing the new blower motor that was shorted out as a result of this leak. Rachael was instrumental in assisting me with the warranty issues related to the company that had improperly installed my windshield. Thanks guys, keep up the good work. Recommended

I want to comment Rachael on her outstanding customer service. Technician Sean deserves the same praise for his excellent work. My 2011 Volkswagen Jetta had a leak that was caused by a windshield installer, Sean caught this, and he also did a great job installing the new blower motor that was shorted out as a result of this leak. Rachael was instrumental in assisting me with the warranty issues related to the company that had improperly installed my windshield. Thanks guys, keep up the good work.

These guys always take care of my Volkswagen Passat (2009) Sam is friendly and lets you know details of any problems they find versus the dealership just throw numbers at you. This time i went there for brakes and he told me all the wear only on both front and did not try to sell me on all 4 brakes when only 2 were needed. Also i have replced water pump and belt. It can be tough to swollow the cost of Volkswagen repair, but Sam has a good pricing. I was happy to find out that the parts and service come with a 2 years warranty.

Sean who is cool, and knows the Volkswagen world. Our '10 Jetta Wolfsburg is currently under powertrain warranty and Sean advised me that a transmission problem I was experiencing was quite common and should be covered under my powertrain, but I need to go to the dealership. (Oh no!) After a week, the dealership still could NOT duplicate the problem, and I was mad-mad with the rep's flippant attitude. I called Sean, described what was happening, and asked for advised. He told...

Quite Simply, the answer. - I am a very fussy guy with a probably too close and personal relationship with my '94 BMW 7 series. These are magnificent cars but can be bedeviled with lots of little problems which my other mechanic had thus far been unable to really analyze and address. Where they kept just tossing my money at the problem. Shawn and Michael at Desi Auto Care really took the time to listen me, drive the car with me, and diagnose it right the first time. Very patient with explaining what they are doing and why. My suggestion: get an appointment before you come.

While on a road trip (Volvo S80) the computer TPM alerted me about leak in the driver side front tire, i found it to be losing around 9 pounds a day, which mean i had to top off the tire each morning. While it was in for that repair, i asked Sean to change the oil and mentioned that i smelled what seemed to be burning oil twice a week, and he checked the engine and found a very minor valve cover gasket leak, also notified me that air filter was dirty and it was due for a power steering fluid flush. Long story short-He found air was leaking between layers of paint due to a shoddy wheel refinishing job we had done ( in Philadelphia shop) a few months ago, which Sean easily repaired - lesson learned! Desi Auto's team has proven to be trustworthy, friendly Volvo Specialist shop with reasonable prices that goes above & beyond to help me out. I'm satisfied + loyal customer!

Gem in Camden County! That's all there is to it. Best car repair experience i have ever had. My '09 VOLVO S60 they took this car from limping into the repair shop back to the performance it had when i bought it in 2009. This team of Volvo mechanics Rockkks!

I've had my 2008 BMW serviced by Desi Auto Care few times for different issues and have been pleased each time so far. In April, I started noticing a gradual decrease in clutch grab increase in travel, with a corresponding rise in RPM as if the engine wasn't connecting completely with the trasmission. I brought the car to Desi and sure enough the clutch, bearing, disc, pressure plate, and flywheel needed replacing. While they were at it, I had them replace the OEM clutch delay valve with high flow aftermarket CDV, which they did without hesitation. The new clutch was installed with no issues, and now it is well worn in and performs like a dream!

The BEST auto mechanic alternative to a dealer and especially for european cars without the ultra inflated prices. The quality of workmanship and custumer service is grade A - they care! Clear explanations (i'm an engineer and need this), punctual and a practical approach makes it my favorite go to car mechanic.

My Jaguar XF was driving poorly {erratic acceleration, sluggish, engine rattle} and I gave myself a pep talk before taking it in. "OK. Plan for $1,000. Whatever it is, just plan for $1K." I took my JAG in on Mon-AM and whithin few minutes, Shawn had diagnosed it as needing a new fuel pump (or fuel pump sensor, don't remember). I asked "Okay. How much is it?" It was $108 plus one hour -labor. The Jaguar parts supplier they called couldn't deliver, so the kind girl (she knew I have a situation and I need the car back ASAP) at the front desk said, "No problem. I'll drive down to part supplier and get it for you so we can get your car back to you soonest" despite my telling her if they needed to keep it, they could. I also requested that they check my shocks and my brakes....I got a call about two hours after I left that my brakes were fine until my next oil change {which they were giving me that day}...and that my shocks were also fine, a simple parts was loose under the car and they tightened it. They very easily could've replaced my brakes earlier than necessary and invented a suspension problem.... But they didn't.