Stratford Auto Repair

The Audi's are expensive to maintain, so i always dread taking the Audi in for service. A clutch, ouch! Okay, these folks were more affordable than most. Well after driving the car for a month, it started to misfire. I had my son call desi auto care to see if it might be related to the repairs. Rather than setting up an appointment, they told my son to come in at closing time. They diagnosed a bad coil ( Which was definitely NOT related to repair) The coil was replaced and the car was returned at no charge after hours. What!!?? Nobody does that. Desi Auto Repair has earned my trust, respect and repeat business. really nice job guys....

I had actually planned to stop in to schedule my '03 AUDI cigarette lighter to be repaired. Spoke with Shawn about not getting power and he suggested i leave the car for an hour. I was little apprehensive to do this fearing a return to a $500 bill, but i'm glad i did. Not only did Shawn fix the lighter but he also adjusted my washer jets. When i asked for the bill Shawn just said "NO CHARGE" I have to say that i have owned many German cars over the years and even sold BMW's for 7 years. In this period I have never been comped with anything. These guys are a rare breed because they not only care about customers but have knowledge that in my opinion exceeds the dealer level. They even stock SWEPCO Lubricants which are by far the best for any German cars. A++ for DESI

Took my car to a Jaguar dealer center and they quoted me $5300 in repairs to replace computer modules etc....(Long list...) When I bring my Jaguar to DESI auto they were able to clean a sensor and fix the problem for $40. Not a fancy place like a dealer but team of smart mechanics.

Are you a woman (or a man) who has felt little out of her element when she had to go to her mechanic? Are you tired of feeling vaguely screwed by your mechanic? And not in good way. Here is good news! The friendly folks at Desi Auto Care are here to ease your anxiety. My only car BMW broke down on sunday, when they were closed. Sweet girl Rachael returned my phone call 8am Monday to confirm , they could do work THAT DAY. When I drove my ailing BMW into garage, I walked in on a conversation between the head mechanic and older woman getting ready to drive to her home in Philadelphia in her just repaired Mercedes-Benz. From the conversation, I gleaned two things: First, this woman loved them. Second, the head mechanic was a respectful man. I left my car there, and before noon they'd called me with a full breakdown of all that they'd found, what it would cost me and a promise they could be done by 7pm same day. It was fast, friendly and efficient experience . Can I get an amen?

Something happened under my car when I was close to Lindenwold Railway Station so I pulled in here and I was met at the door with a question asking me what happened? I've never had that before someone actually meeting me getting up from the desk? Thank you for that. My regular mechanic quoted me $1200 for struts in the near future but I decided to hold off on that unfortunately that is exactly what that sound was under my BMW but I didn't say anything to Desi Auto Care about it. I just let them fix it. It was $550, OMG. The significant price difference is not the only reason I give this place five stars, I like the way the employees explained everything to me it's very clear that they were not in this for a commission, they want to get the job done and get my car back on the road, I will not go anywhere else for my car needs. Bringing her back to have engine mount done in a few days.

I've had a good BMW experience with these guys. Brought in my M3 telling them I was pretty sure the power steering pump had failed and they needed to replace it (about $900 job). Rachael called later on: "No, a clip broke, we replaced it, and its $38 They could've easily taken advantage of me, leveraging my own assumptions against me, but they dealt with me honestly instead. Their scheduling is prompt and efficient, I never worry or fret when I bring my car to Desi - there's a lot of value just in that!

I want to comment Rachael on her outstanding customer service. Technician Sean deserves the same praise for his excellent work. My 2011 Volkswagen Jetta had a leak that was caused by a windshield installer, Sean caught this, and he also did a great job installing the new blower motor that was shorted out as a result of this leak. Rachael was instrumental in assisting me with the warranty issues related to the company that had improperly installed my windshield. Thanks guys, keep up the good work. Recommended

I want to comment Rachael on her outstanding customer service. Technician Sean deserves the same praise for his excellent work. My 2011 Volkswagen Jetta had a leak that was caused by a windshield installer, Sean caught this, and he also did a great job installing the new blower motor that was shorted out as a result of this leak. Rachael was instrumental in assisting me with the warranty issues related to the company that had improperly installed my windshield. Thanks guys, keep up the good work.

These guys always take care of my Volkswagen Passat (2009) Sam is friendly and lets you know details of any problems they find versus the dealership just throw numbers at you. This time i went there for brakes and he told me all the wear only on both front and did not try to sell me on all 4 brakes when only 2 were needed. Also i have replced water pump and belt. It can be tough to swollow the cost of Volkswagen repair, but Sam has a good pricing. I was happy to find out that the parts and service come with a 2 years warranty.

Sean who is cool, and knows the Volkswagen world. Our '10 Jetta Wolfsburg is currently under powertrain warranty and Sean advised me that a transmission problem I was experiencing was quite common and should be covered under my powertrain, but I need to go to the dealership. (Oh no!) After a week, the dealership still could NOT duplicate the problem, and I was mad-mad with the rep's flippant attitude. I called Sean, described what was happening, and asked for advised. He told...