Stratford Auto Repair

My family and I were driving 02 BMW X5 recently where it quickly went from yellow overheating warning, to red, to limp mode where it refuses to drive. We ended up leaving it at Olive Garden parking lot and taking a taxi cab to home. We did a bit of research at home and other people who had similar problems needed their waterpumps and thermostat replaced for around $1k. We looked google and there were no auto care around our house that specialized in BMWs. So we decided to drop it off at desi auto care in Stratford (the closest and well rated on google etc) then deal with it tommorow. When we arrived(happy that the car made it so far!) the guy at the front desk hopped up, came to the car and took a look at it immediately. He was very friendly and showed us the possible causes for the problem. It was ready on Tuesday afternoon. It turned out that it was indeed the water pump and thermostat that needed replacement. A young girl at the front desk, also very friendly, showed me the old parts and told me that it very fairy common for X5 water pump to need replacement. The final total came to about $535 including tax, which was very lower than what I had expected. Overall: very friendly, very straight forward, and they did the work very quickly and well. We will be returning.

They are really wonderful over there! I would recommend them 100%.

They were very honest about what they could do and promptly addressed a problem that I had after I left. Very honest mechanics.

They did fine! I did ask them to give me a quote for additional issues and they never got back to me.

Sean looked at my car this morning (08 Land Rover LR3 SE) and was very thorough in explaining what was going on. He could be a teacher! He concluded nothing needs to be fixed right now and Just reset the light. But he also explain that now we have data for if the light comes back on. I would send everybody to see Sean to fix their car if I could

The services is exceptional! I moved quite a distance from here and still make the drive back to use this shop. Sean is great and I trust him completely.

I never have an issue with them. Great shop!

My Blue 335i has found its new home in Stratford. Sean really took care of me and treated my car as if it were his own. Service was excellent and QUICK. It's the attention to detail that really impressed me. He put my car on a lift, cleaned all the excess oil on the underside of my car, topped off all fluids, gave me a coupon to wash my car, diagnosed a coolant leak, registered my new battery, and cleared my error codes from aftermarket parts. All I came in for was to take advantage of his special deal he send us in mail. Weather your molded or completely stock, this business really knows Bimmer stuff. Sorry for the long story but I highly recommend this shop. Big thanks to Sean and his staff at Desi Auto care- BMW Master!

They actually really helped us out. We brought the vehicle in for one issue, but the mechanics found it to be a separate issue and fixed it right up.

I was satisfied. There were some delays with ordering/receiving parts, but overall I was pleased with the service.