Stratford Auto Repair

My BMW x5 start having transmission problems and was shifting incredibly hard and slipping between gears, and I was losing sleep thinking I'd need a completely new transmission that would cost more than the car is worth. AAA towing suggests me to Desi Auto Care, and they completely saved the day. Instead of trying to upsell me on a whole new unit, manager/tech Josh actually took the time to properly diagnose it. It turned out to be a severe fluid leak and a faulty mechatronic valve body sleeve. He replaced the seals, did a full transmission fluid flush and filter service, and reprogrammed the system. What I loved most was how he treated me. Sam kept me updated with text/email, and genuinely cared about getting me back on the road safely without breaking the bank. My BMW shifts perfect, completely like a new car. If you have a BMW with transmission issues, Desi's are honest, skilled, and absolute lifesavers.

Nice experience getting my Porsche repaired here. I brought it in because of a coolant leak, which turned out to be a failing water pump. Eddie was my technician at Desi, he handled the replacement flawlessly. The shop is spotless, the customer service of Sarah-Judith was friendly welcoming, while I was waiting, they offer me sandwich from next door Deli (I was hungry, can't say no - Thanks!) and the entire repair comes with a great warranty 2yr/24k miles warranty including parts-labor for peace of mind. It is rare to find this level of specialized luxury expertise and honest customer service packaged together.

The BMW alternator repair solved an intermittent charging problem that kept leaving me worried the car might not start. The team diagnosed it carefully and explained their findings in simple terms. Really appreciated their professional approach.

The Audi engine diagnostic service helped identify why the check-engine light kept coming back. The technician was thorough and walked me through the findings in plain language. I appreciated the detailed communication.

I took my Land Rover in for a brake rotor replacement after feeling vibration while braking. The technician found the problem and explained why the rotors needed attention. The repair was handled neatly and efficiently!

My Jaguar air conditioning repair fixed an AC system that was blowing warm air. The staff were patient while explaining the issue and kept the communication clear. The AC was working properly again after the repair.

The Porsche coolant leak repair solved a leak that had been leaving coolant around the engine area. The team inspected everything carefully and explained the repair before starting. Very professional experience.

I needed a Volkswagen brake pad replacement because the brakes were squealing badly. The technician explained the condition of the pads and completed the replacement efficiently. I appreciated the honest communication.

My MINI battery replacement was quick and straightforward. The car had been struggling to start, and the team diagnosed the weak battery right away. They were courteous and kept me updated while the work was being done.

I was concerned about hidden damage to my roof following a hailstorm. They emerged, carefully examined everything, and took their time explaining the effects of the hail. Knowing exactly what needed attention made me feel at ease.