When I got my car back and it was driving smooth, week later in my driveway, car stalls out. I called Chris and explained the situation, he sent towing company to get my car from home. He personally test-drove my car to trouble shoot the issue. Long story short, it was faulty new fuel pump and he ended up replacing it ( which was covered under his 2y/24k miles warranty). It's a life, things happen, in this case it was a faulty part, not Desi Auto Care - yet he handled with an urgent care (just like a doctor in an emergency room) and made sure (with details) I was going to be safe and in reliable vehicle. i will be coming back for my (BMW, Audi, Mini) car needs in future.